Privacy Policy
Last updated: 6 October 2026
Connect I/O ("we", "us" or "our") is based in Sydney, Australia. We operate the website connectio.com.au and the apps listed in section 3 (together, the "Services"). This Policy explains what personal information we collect, why we collect it, who we share it with, how long we keep it, and the choices and rights you have.
We handle personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where the laws of your own country give you additional rights, such as the GDPR in the European Union and the United Kingdom, we honour those rights too.
Some of our apps handle health information, which Australian law treats as sensitive information. We collect it only when you choose to add it and only to provide the feature you are using. See ScriptSafe and NutriScan in section 3.
1. The Short Version
- We collect what each app needs to work: your account details, the content you add, and basic device and usage information.
- Several apps use third-party AI services to do their job. Section 3 says exactly which service receives what, app by app.
- We do not sell your personal information.
- You can delete your account and its data at any time, in the app or by emailing info@connectio.com.au.
2. Information We Collect in All Apps
Not every app collects every item below. Section 3 lists the differences.
- Account information: your email address, a unique user ID, and, if you sign in with Apple or Google, the display name and profile photo that service shares with us. You can sign in with email and password, Sign in with Apple, or Google. We never receive your Apple or Google password.
- Purchase information: which products or subscriptions you have bought, their status and renewal dates, and store transaction identifiers. Purchases are processed by Apple or Google and managed through RevenueCat. We never receive your card details.
- Device and diagnostic information: device model, operating system and app version, IP address, crash reports and performance measurements. We use these to keep the apps secure and working.
- Usage information: which screens and features you use, such as starting playback or opening the upgrade screen. Usage events do not include the content you add to an app.
- Advertising information: the free versions of ScriptSafe and NutriScan can show ads served by Google AdMob. AdMob may collect your device's advertising identifier, IP address and how you interact with ads. You can limit ad personalisation in your device settings.
- Communications: your name, email address and message when you contact us.
3. Information Specific to Each App
3.1 Read It
Read It turns an article link into audio, optionally translated into another language. You need an account to use it.
What we collect
- The links you send: each article URL you paste or share into the app.
- The article content: the title, publication date and text of the article, and the translated text if you ask for a translation.
- The audio we generate for you: the audio file and a timing file that lets the app highlight each word as it is read.
- Your choices: the voice, playback and language settings you select.
- Usage counts: how many articles you have generated each month, so we can apply the free and Premium limits.
How an article is processed
| Step | Service | What it receives |
|---|---|---|
| Fetch the article | Firecrawl, Jina AI Reader, Tavily, or a browser service run by BuildShip | The article link |
| Prepare the text for speech | Google Gemini, accessed through OpenRouter | The article text |
| Translate, if you ask for it | Google Cloud Translation | The article text and your chosen language |
| Create the audio | ElevenLabs | The text to be read and the voice you chose |
| Run the steps and save the result | BuildShip and Google Firebase | The link, text, audio and your user ID |
We do not send your name or email address to the article, translation or voice services above. Our usage analytics for Read It never include article links or article text.
How long we keep it
Your articles and audio stay in your library until you delete them. When you delete an item, we delete its record, audio file and timing file. When you delete your account, we delete your library and your account record.
3.2 Quickara (formerly Layers)
Quickara separates an image into transparent layers and rebuilds the area hidden behind each element. You need an account to use it.
What we collect
- Images: the photos and images you upload for processing.
- Layers and exports: the separated layers, composites and export files created from your images.
- Project information: project names, creation dates and the export formats you choose.
- Credits and purchases: your export credit balance, a record of credits granted and used, and your subscription status.
Your consent comes first
Before any image is sent for AI processing, Quickara shows a notice that names the services involved and asks you to agree. Nothing is sent until you tap "I Understand and Agree". You can withdraw consent at any time in the app's Settings. Withdrawing consent stops future AI processing, so the layer features will not work, and it does not delete results already created.
How an image is processed
| Service | Role | What it receives | Location |
|---|---|---|---|
| Supabase | Stores your account, images, layers, projects and exports | All of the items listed above | Cloud infrastructure operated by Supabase |
| BuildShip (CreateNew, Inc.) | Runs the processing workflow and passes data between our storage and Wavespeed | Your image, user ID and project ID | United States |
| Wavespeed | Runs the AI model that separates the image into layers | Your image and the processing settings. It does not receive your name, email address or user ID. | United States |
Images are sent to Wavespeed for processing only. Wavespeed states that the files it generates are temporary and generally expire within 7 days. We do not use your images to train AI models. Wavespeed's and BuildShip's own privacy policies describe how they handle the data they process: wavespeed.ai/static/privacy and buildship.io/privacy.
Quickara does not include a third-party analytics or advertising SDK.
AI results
AI processing has limits and will not produce a perfect result for every image. We are not responsible for errors in AI-generated layers.
How long we keep it
Your projects, layers and exports are stored in your account so they sync across your devices. They stay until you delete them or delete your account using "Delete Account" in the app's Settings, which permanently removes your account and the data associated with it.
3.3 ScriptSafe
ScriptSafe helps you keep and manage Australian electronic prescriptions (eScripts). This is health information, and we collect it only because you choose to add it.
What we collect
- Prescription details: the eScript token and link, medication name, repeats remaining, prescription and received dates, a category or label you assign, whether the medicine is a controlled medicine, and where the script came from (for example, the email address it was forwarded from).
- Your settings: sort order, archived scripts and reminder preferences.
How it is processed
- Your scripts are stored in Google Firebase and linked to your account.
- To show repeats and script status, the app retrieves the eScript page from the prescription exchange service that issued it (such as eRx Script Exchange), through our server. That service receives the token, as it would if you opened the link yourself.
- Face, fingerprint or passcode unlock is handled by your device. We never receive your biometric information.
- The free version shows ads through Google AdMob. We do not share your prescription details with advertisers. A one-off purchase removes ads.
ScriptSafe is an organising tool. It is not connected to any pharmacy or government service and does not give medical advice.
3.4 NutriScan
NutriScan scans and tracks food and can give nutrition insights. Some of its features use health information that you choose to provide.
What we collect
- Food and meal information: photos of meals you scan, barcodes you scan, and the meals and nutrition entries you log.
- Health settings you choose to add: glucose units, your high and low glucose thresholds and your carbohydrate ratio.
- Glucose monitoring connection, if you set one up: the address and access token of your own Nightscout site, and the glucose readings the app reads from it.
- Assistant conversations: the messages you exchange with the in-app nutrition assistant.
How it is processed
| Service | Role | What it receives |
|---|---|---|
| Google Firebase | Stores your account, logs, photos and conversations | All of the items listed above |
| Google Gemini, through BuildShip | Analyses meal photos and powers the nutrition assistant | Your meal photos and messages. When you use the assistant, it can also read your recent meals, recent glucose readings and health settings to answer you. |
| Open Food Facts | Looks up packaged products | The barcode you scan |
| Algolia | Food search | Your search terms |
| Your Nightscout site | Source of your glucose readings | Requests from the app using the token you provide |
| Google AdMob | Ads in the free version | Advertising information described in section 2. We do not share your health information with advertisers. |
NutriScan provides general information only. It is not a medical device and does not give medical advice. Talk to your doctor or dietitian before making decisions about your health or treatment.
3.5 Lexity
- What we collect: your account information, the words you like or share, and, if you allow notifications, a notification token for your device.
- How it is processed: stored in Google Firebase. Notifications are delivered through Firebase Cloud Messaging.
3.6 Our Other Apps
Our other apps, including I'm Grateful, Hour of Power, Sundial, Great Big Quiz, B Grade Movie Bingo, Gardoll Cocktails, Order Panic, Knak and The Night Shift, collect the account, purchase, device and usage information described in section 2, plus the content you choose to add to them, such as your entries in I'm Grateful. Where one of these apps asks for access to your microphone, camera or photos, it uses that access only for the feature you are using.
3.7 Our Website
- Contact form: your name, email address, subject and message, which are emailed to us.
- Voice assistant: the assistant on our home page is provided by ElevenLabs. If you start a conversation, your voice or typed messages are processed by ElevenLabs to respond to you.
- Booking a call: bookings are handled by Cal.com, which collects the details you enter.
- Server logs: our web host records standard technical information such as IP address and browser type.
4. How We Use Personal Information
- To provide each app's features, including the AI processing described in section 3.
- To create and secure your account and sync your content across your devices.
- To process purchases and apply free and paid limits.
- To send notifications and reminders you have turned on.
- To find and fix crashes and performance problems, and to prevent abuse.
- To understand which features are used so we can improve the apps.
- To show ads in the free versions of ScriptSafe and NutriScan.
- To respond when you contact us.
- To meet our legal obligations.
We do not use your content to train AI models, and we do not sell your personal information.
5. Legal Basis for Processing
| Information | Why we are allowed to process it |
|---|---|
| Account, content and purchase information | To provide the service you asked for |
| Health information in ScriptSafe and NutriScan | Your consent, which you give by choosing to add it |
| Images sent for AI processing in Quickara | Your explicit consent in the app |
| Device, diagnostic and usage information | Our legitimate interest in keeping the apps secure, working and improving |
| Notifications and personalised ads | Your consent, managed in your device settings |
| Records we must keep | Compliance with legal obligations |
6. AI Processing and Automated Decisions
Several apps use AI to create a result for you: audio in Read It, image layers in Quickara, and nutrition information in NutriScan. These results can contain mistakes. We do not use automated decision-making that has a legal or similarly significant effect on you.
7. Who We Share Information With
We share personal information only with the service providers that help us run the Services, and only what each needs to do its job.
| Provider | What it does for us | Used by |
|---|---|---|
| Google Firebase and Google Cloud | Sign-in, database, file storage, server functions, crash and performance reporting, usage analytics, notifications, translation | Read It, ScriptSafe, NutriScan, Lexity and other apps |
| Supabase | Sign-in, database and file storage | Quickara |
| RevenueCat | Manages in-app purchases and subscriptions | Apps with purchases |
| Apple and Google | Sign-in and payment processing | All apps |
| BuildShip (CreateNew, Inc.) | Runs our processing workflows | Read It, Quickara, NutriScan |
| Wavespeed | AI image layer separation | Quickara |
| ElevenLabs | AI voices | Read It, our website's voice assistant |
| OpenRouter and Google Gemini | AI text and image processing | Read It, NutriScan |
| Firecrawl, Jina AI and Tavily | Fetching article text from a link | Read It |
| Google AdMob | Advertising | ScriptSafe, NutriScan |
| Algolia and Open Food Facts | Food search and product lookups | NutriScan |
| Cal.com | Call bookings | Our website |
We may also disclose personal information:
- to law enforcement or regulators when the law requires it, or to protect someone's rights or safety;
- to a buyer or successor if our business or an app is sold or merged, in which case this Policy continues to apply to your information.
8. International Data Transfers
We are based in Australia. Most of the providers in section 7 store or process information in the United States and other countries. By using the Services you understand that your information will be handled outside Australia. We choose established providers and rely on their contractual commitments and security practices to protect it.
9. Data Retention and Deletion
- We keep your information while your account is active.
- You can delete individual items, such as an article in Read It or a project in Quickara, in the app.
- You can delete your account in the app's settings, or by emailing info@connectio.com.au from the email address on your account. Deleting your account removes your account record and the content stored with it.
- Purchase records are held by Apple, Google and RevenueCat under their own policies, and we keep the records the law requires us to keep.
- Backups and logs held by our providers are overwritten on their normal cycles.
10. Security
We protect personal information with measures that include encryption in transit, encryption at rest by our storage providers, access rules that limit each account to its own data, and restricted access to our systems. No system is completely secure, so we cannot guarantee absolute security.
11. Data Breach Notification
If a data breach is likely to result in serious harm, we will notify the Office of the Australian Information Commissioner ("OAIC") and the people affected as soon as practicable, as the Notifiable Data Breaches scheme requires.
12. Children's Privacy
Our Services are not directed at children under 16. We do not knowingly collect personal information from children under 16 without the consent of a parent or guardian. If you believe a child has given us personal information, please contact us and we will delete it.
13. Your Rights
- Access: ask for a copy of the personal information we hold about you.
- Correction: ask us to correct information that is inaccurate or incomplete.
- Deletion: ask us to delete your personal information and close your account.
- Withdraw consent: withdraw a consent you have given, including AI processing consent in Quickara, notifications and ad personalisation.
- Object or restrict: where your local law provides it, object to or ask us to restrict certain processing, or ask for your data in a portable format.
- Complain: contact us first so we can try to resolve it. You can also complain to the OAIC at oaic.gov.au, or to the data protection authority in your country.
To use any of these rights, email info@connectio.com.au. We will respond within 30 days.
14. Changes to This Policy
We may update this Policy when our apps, providers or the law change. We will post the new version here with a new "Last updated" date. If a change is significant, we will tell you in the app or by email.
15. Contact Us
Connect I/O
Privacy enquiries
Sydney, NSW, Australia
Email: info@connectio.com.au
For questions about AI processing in Quickara, please include "Quickara AI Privacy" in your email subject line.